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Getting Started

Step 1: Running an Assessment

Quickly understand the security posture of your Microsoft 365 tenant and compare your assessment results to standards like the CIS Controls, NIST CSF, Essential 8, and more.

Users & Access

RBAC - Managing Team Members and User Access in CloudCapsule

Cloud Capsule's RBAC lets you control which team members can log in, which tenants they can access, and what actions they can perform. This article covers login access, adding users, creating groups, and managing permissions.

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Getting Started

Step 2: Share an Executive Summary

Easily share an Executive Summary in seconds, not hours.

Troubleshooting, FAQ

Troubleshooting Report Export and PDF Issues

PDF export issues like formatting errors, missing logos, or incomplete data are most commonly caused by an unsupported or outdated browser. This article covers how to verify your browser, clear your cache, check branding settings, and use XLS export as a fallback.

Troubleshooting, FAQ

Why Are Some Users Showing as Missing MFA When MFA Is Enabled?

Cloud Capsule flags a user as MFA unprotected unless an active enforcement policy covers them and at least one MFA method is registered. This article covers the most common causes of unexpected flags and how to investigate them.

Troubleshooting, FAQ

How to Connect a Customer Tenant and Troubleshoot Consent Issues

Cloud Capsule connects to Microsoft 365 tenants through an admin consent link, which can be granted directly or sent to the customer's tenant admin. This article covers how to add a new tenant, resolve the AADSTS650052 error, and address permission issues after consent is granted.

Getting Started, FAQ

Trials and Free Assessments

Cloud Capsule offers a 14-day free trial that includes full security assessment access for one internal tenant and one client tenant, activated after a demo with the sales team. This article covers what is included in the trial, current limitations, and how to get started.

Getting Started

Premium Features and Upgrading to Analyze + Manage

The Analyze + Manage tier unlocks a range of premium features including playbooks, automated remediation, policy cloning, and cross-tenant visibility, all of which can be enabled on a per-tenant basis after upgrading. This article covers what the Manage tier adds, how to upgrade, and how to control which customer tenants have Manage features enabled.

Getting Started, FAQ

Managing Billing, Invoices, and Your Subscription

The Billing and Subscription tab in Cloud Capsule gives you a full view of your current plan, billable user count, invoice history, and subscription settings. This article covers how to view and download invoices, update your payment method or billing contact, and cancel your subscription or turn off auto-renewal.

Getting Started, FAQ

Microsoft License Requirements for Cloud Capsule Assessments

Cloud Capsule relies on the Microsoft Graph API to pull security data from customer tenants, and the depth of that data depends on which Microsoft licenses are present. This article covers the recommended license tiers, how missing licenses affect assessment results, and how to resolve the AADSTS650052 error caused by a missing Defender service principal.

Getting Started, FAQ

Can I Rebrand the Cloud Capsule App in Client Tenants?

When Cloud Capsule registers its enterprise application in a client tenant, the application name, publisher, and branding are controlled by Cloud Capsule as the application owner and cannot be modified by MSP partners. This article explains why rebranding is not possible and how to communicate the tool's presence to clients professionally.

Getting Started

What Cloud Capsule Can't See on Microsoft 365 Business Standard

Microsoft 365 Business Standard is missing several key services that Cloud Capsule relies on for a complete security assessment. This article outlines which data sources are unavailable on Standard licensing and what that means for your assessment results.