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Setting up your Microsoft Partner Center connection

Link your CSP relationship to CloudCapsule to import client tenants, then grant consent before assessing them.

Connecting Microsoft Partner Center to CloudCapsule pulls your CSP client list into the platform in one step, instead of adding each tenant by hand. Importing the list is only half the job: every imported tenant still needs its own consent before CloudCapsule can assess it.

Before you connect

  • An active Cloud Solution Provider (CSP) relationship with the clients you plan to import.
  • An account with administrative access to that Partner Center relationship.
  • A CloudCapsule partner account to receive the imported tenant list.

Connecting your Partner Center account

  1. Sign in to CloudCapsule with your partner account and start the option to connect a Partner Center relationship.
  2. Sign in with your Partner Center administrator account when prompted.
  3. Approve the delegated access request so CloudCapsule can read your CSP relationship.
  4. Let CloudCapsule pull in the client tenant list tied to that relationship. Larger partner accounts with many clients may take a little longer to finish.

What gets imported, and what still needs consent

The import brings over the list of client tenants covered by your CSP relationship. It does not grant CloudCapsule permission to assess any of them, and it does not carry over any consent granted through other channels.

Each imported tenant needs its own consent before you can run an assessment on it. Consent must be granted by a Global Administrator or Privileged Role Administrator in that client's tenant, and you choose Read Only or Read and Write depending on whether the tenant will also use Manage. If you cannot get the client's admin on a call to consent directly, generate a shareable consent link instead. Those links expire after 96 hours, so send them close to when the client plans to act.

Common issues

  • Missing clients: A client tenant won't show up if no delegated admin relationship was ever established for it, or if that relationship is still pending in Partner Center. Check its status there before assuming the import failed.
  • Stale relationships: A tenant that disappears after previously appearing usually means the CSP relationship lapsed, was revoked by the client, or moved to a different reseller. CloudCapsule can only reflect what your current Partner Center relationship allows, so the fix happens on the Partner Center side.
  • Consent still outstanding: An imported tenant with no assessment data is almost always waiting on consent, not a broken connection. Confirm whether a Global Administrator or Privileged Role Administrator on that tenant has completed the consent step.

If a tenant still won't import after you've confirmed its relationship status in Partner Center, open a ticket from Support inside CloudCapsule or email support@cloudcapsule.io.