Can I Rebrand the CloudCapsule App in Client Tenants?
When CloudCapsule registers its enterprise application in a client tenant, the name, publisher, and branding are controlled by CloudCapsule and cannot be modified by MSP partners. Why, and how to communicate the tool to clients instead.
When CloudCapsule registers its enterprise application in a client tenant, the application name, publisher, and branding are controlled by CloudCapsule as the application owner and cannot be modified by MSP partners. This article explains why rebranding is not possible and how to communicate the tool to clients professionally.
Overview
This resource addresses why MSP partners cannot rebrand the CloudCapsule enterprise application appearing in client Entra ID tenants.
When CloudCapsule registers its enterprise application in a client tenant, the application identity — including its name, publisher, and branding — is controlled by CloudCapsule as the application owner. MSP partners lack the ability to modify these core application properties.
What clients will see
- Application name: CloudCapsule.
- Publisher: CloudCapsule or the registered application owner.
- Permissions consent screen: CloudCapsule branding during the consent process.
Alternatives
Rather than rebranding, partners should:
- Clearly communicate to clients that CloudCapsule is the security tool your MSP uses to manage and monitor their Microsoft 365 environment.
- Provide branded documentation explaining the tools in your security stack and how CloudCapsule integrates into your service offering.
Additional notes
This limitation is standard for enterprise applications in Entra ID. The application owner controls core identity and branding properties. Partners should focus on transparent client communication regarding the tools used to deliver security services.
When to contact support
Email: support@cloudcapsule.io · In-app: Navigate to Support and open a new ticket.